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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alexis Lopez

Alexis Lopez

March 28, 2026

1  out of  5
rating by Alexis Lopez
"If I could put less the one start I would. We went there to update some information about our household but the office was lock the lady who open the door waa rude 😒 and told us the we need to call our agent or do it online we explain the website has some issues she is like well you can call and close the door. We did the drive to Shorline to do all the paperwork the lady over there was surprised and say sorry for the bad interaction we got on the office. The lady who open was rude and also was hold the door close to her to not let us go inside. Like seriously what kind of service is that. And of course it is as is a walking distance from my home. Is why we went there as is a really close to us but very bad customer service. Both of them were wearing face mask."
We responded:
"Hi Alexis, can you call me 425-882-3155 this is definitely not my office. We were there today and our door always remains unlocked during business hours. Please call me! Or email Nicole@nicoleknowsinsurance.com"
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Amber Morgan

March 27, 2026

5  out of  5
rating by Amber Morgan
"I just want to thank Chanel for not only being the most polite honest and honestly the quickest representative I have dealt with in a long time and got me the best policy that is exactly what I was asking for and at the best rate that fits my budget but she was friendly kind and patient and it wasn't like talking to a robot or somebody that's waiting for a paycheck it was actually like talking to a friend or a confidant so shout out to Chanel and State farm insurance"
We responded:
"Amber thanks so much for your kind review! Our customers love Chanelle! Our office takes pride in giving above and beyond service to our customers! We appreciate you so much! Thank you for your business! Nicole Lamphier, agent "
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Steve Souchek

March 14, 2026

5  out of  5
rating by Steve Souchek
"Nicole and her team are so knowledgeable and by far the best in the business. I’ve never felt such personal service until joining her State Farm Agency. I also worked with Paul initially and he was so helpful getting everything switched over. He was thorough and got my auto insurance, home insurance, and even life insurance! Who knew I needed that already being young and healthy. Needless to say they truly care about your specific situation and will find the best solution for your needs. I highly recommend this agency! Thank you for everything you do!"
We responded:
"Thank you for this incredible review and thank you for mentioning the life insurance as a cancer survivor I really know now the importance of getting locked in while you are still young & healthy. We appreciate you! Nicole Lamphier Agency nicoleknowsinsurance.com"
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Kaitlyn Killy

March 14, 2026

5  out of  5
rating by Kaitlyn Killy
"Nicole and her team are nothing but professional and kind. I truly enjoy working with this office!!"
We responded:
"Thank you for your kind words! We’ve really enjoyed working with you as well and look forward to a long lasting relationship! ❤️ Nicole Lamphier Agency Nicoleknowsinsurance.com "
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John Wagenseil

March 13, 2026

5  out of  5
rating by John Wagenseil
"Worked after hours to get things done. Cordial and quick!!4"
We responded:
"John thanks so much for your kind review! We pride ourselves on our “above and beyond” service and quick response time! Thank you for noticing 😊and thank you for your business! Sincerely Nicole Lamphier your State Farm agent "
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John Golt

March 11, 2026

5  out of  5
rating by John Golt
"Selling a house and buying another one on contingency is an extremely tough process. Getting homeowners insurance for the new home is a critical part of the process. Without homeowners insurance, you won't get a loan, and you'll lose your dream house. My wife spent three days shopping for homeowners insurance and received no reasonable offers, only comments like "your new house is not insurable." We were extremely frustrated. Then, I went on the same journey after my wife finished hers. I filled out forms from every insurance company I could find online and received countless quotes, but none were affordable or even worth considering. Then a mysterious thing happened: I received a very reasonable, straightforward offer from Paul Nelson at the State Farm Insurance Nicole Lamphier’s office in Redmond. My wife and I decided to meet with him in person because we were still unsure if it was real. We were not disappointed; we met a warm, genuine man who honestly wanted to help us and get us the best policy we could afford. The only reason we bought our new house is because God made Paul Nelson our insurance agent. Thank you, Paul. Thank you, our friend."
We responded:
"John, this is an incredibly kind review. Thank you so much! We sincerely appreciate your business and are here to help with all your insurance needs! Nicole Lamphier & team Nicoleknowsinsurance.com"
Profile photo of Gopinath Nikhil Kumar Thelukuntla

Gopinath Nikhil Kumar Thelukuntla

March 6, 2026

5  out of  5
rating by Gopinath Nikhil Kumar Thelukuntla
"Paul is absolutely fantastic to work with. He is always available when I need help with my insurance, and he makes sure I get the best possible coverage for the very best price. I couldn't ask for a better agent!"
We responded:
"Gopinath thanks so much for your incredibly kind review! We are so happy Paul is a part of our team! We sincerely appreciate your business! Anything you need don’t hesitate to call 😊 Nicole Lamphier & team "
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Kathleen Tetzlaff

March 3, 2026

5  out of  5
rating by Kathleen Tetzlaff
"Very responsive office and competitive pricing"
We responded:
"Thank you so much for your kind review Kathleen! We sincerely appreciate your business! Nicole Lamphier & team 😊"
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william he

February 27, 2026

5  out of  5
rating by william he
"Great service"
We responded:
"Thank you William we really appreciate the 5 stars and your kind comment about our service. It’s really what sets us apart! Thank you for your business! Nicole Lamphier Agency"
Profile photo of Akash Chandrashekar

Akash Chandrashekar

February 25, 2026

5  out of  5
rating by Akash Chandrashekar
"Chanelle at this office is FANTASTIC!! She ran an amazing number of scenarios for me and was extremely patient, but once I made my move she was extremely thorough. I never got this level of care or treatment with Progressive insurance and I'd never ever go back to Progressive. These folks and Chanelle especially are awesome!"
We responded:
"Wow Akash thank you for your amazing review. I’m so happy you had a great experience with Chanelle. Our team always strives to give above and beyond service. That is what sets us apart from the other companies out there. Thank you for your business and trust! Nicole Lamphier & team Nicoleknowsinsurance.com"
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Perry Hall

February 24, 2026

5  out of  5
rating by Perry Hall
"I worked directly with Chanelle. She was awesome!! The original quotes she gave me ended up being a little higher than what I actually needed to pay. So to me, that's doing her job, to the best of her ability, finding those extra discounts for me. I'm now paying less for three different policies then I was paying before. I figured she saved me about $600 a year on the 3 policies."
We responded:
"Wow Perry thank you so much for your kind review regarding Chanelle! I’m so glad to hear we were able to save you money! State Farm has some great rates right now but not only that, our office strives to give above and beyond service and so I know you will not be disappointed. We hope you are a customer for life! Sincerely, Nicole Lamphier, Agent Nicoleknowsinsurance.com"
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Monica Smith

February 23, 2026

5  out of  5
rating by Monica Smith
"Paul is a great agent! I am so happy with the service from State Farm"
We responded:
"Monica thank you for your kind words. We really appreciate your business! Nicole Lamphier & team 😊"
Profile photo of Eric Harman

Eric Harman

February 20, 2026

5  out of  5
rating by Eric Harman
"Chanelle Lopez at State Farm was awesome to work with. She started by texting me a screenshot of my auto policy quote, which was the perfect way to quickly establish context. When we spoke on the phone, she was personable and easy to talk to, and she helped me set up a fairly priced auto policy without any hassle. Highly recommend."
We responded:
"Eric this means so much. We love Chanelle, she’s great! I’m glad you like our process with getting the Auto quote over to you over text first. We are finding that’s the preferred method! 😊We strive to give great service and always want to ensure everything is easy for you! We sincerely appreciate your business! Nicole Lamphier & team #nicoleknowsinsurance "
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Bernardo Willis

February 20, 2026

5  out of  5
rating by Bernardo Willis
"I have been a loyal STATE FARM customer with Nicole for approximately 3 1/2 years. Nicole and her staff have consistently been there for me, offering genuine support whenever I need it. If you’re seeking an insurance agent who is truly down-to-earth and proactive, look no further. They genuinely look out for you, often suggesting services you might not have considered—not as an upsell, but from a sincere desire to help."
We responded:
"Bernardo! Thank you so much for your continued business and loyalty to our office. You’ve been here for the up’s and downs and that truly means so much. We are so glad to take care of all your insurance needs. You are right, our desire is ALWAYS to help ❤️ always here for you! Nicole Lamphier & team Nicoleknowsinsurance.com"
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Vivi

February 12, 2026

5  out of  5
rating by Vivi
"Friendly and helpful staff! They take the time to explain everything and work with you to find the best deal!"
We responded:
"Vivi we are so glad to hear from you. Thank you for your kind review. Anything you need don’t ever hesitate to reach out! Thank you! Nicole Lamphier, agent #nicoleknowsinsurance "
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Sam Mitchell

February 3, 2026

5  out of  5
rating by Sam Mitchell
"This agency is great, I can’t recommend highly enough. Big shout out to Anna Rhoades for her competence and professionalism!"
We responded:
"Sam that means so much and we are so glad to have Anna working with us. We are super happy to have you as a customer and look forward to a long lasting relationship. Sincerely Nicole Lamphier/State Farm #nicoleknowinsurance "
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Keith Swem

January 22, 2026

5  out of  5
rating by Keith Swem
"A big thank you to Nicole and team for helping us switch insurance companies and saving our family money. A huge shoutout to Chanelle Lopez for her professionalism and tireless work ethic to provide the service we needed to help us save on auto and home insurance. I highly recommend this State Farm team to everyone."
We responded:
"Keith thank you so much for your review! Chanelle is a great asset to our team, thank you for your kind words. I’m happy she was able to get your home and auto insurance set up here with our agency. Your business means so much and we look forward to a long lasting relationship with you! "
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F F

January 20, 2026

5  out of  5
rating by F F
"Nicole and Lori are awesome. Contact is easy, fast. I can't tell you how happy I am that I found them. They're awesome!"
We responded:
"Thank you so much for your review! We think YOU are awesome too! We really truly appreciate your business! "
Profile photo of Anna Rhoades

Anna Rhoades

January 15, 2026

5  out of  5
rating by Anna Rhoades
"Everyone in the office is very friendly and helpful, and Nicole gave me excellent insight into the best policy for my needs. All of my questions were answered with care, and it was overall a wonderful experience."
We responded:
"Anna thank you so much for your business and your kind review. I’m so glad you chose my most favorite Life product, Whole life. "
Profile photo of YiPu Wu

YiPu Wu

January 9, 2026

5  out of  5
rating by YiPu Wu
"Paul is being super helpful and responsive!"
We responded:
"YiPu thank you so much for your kind review! We are so excited to insure your new home and auto! We are here for all your insurance needs!"
Profile photo of Roman Trofimenko

Roman Trofimenko

January 6, 2026

5  out of  5
rating by Roman Trofimenko
"I had a great experience working with Paul. He was professional and very helpful. Best price out of the 5 insurance companies I called."
We responded:
"Roman thanks again for leaving such a kind review! We really appreciate you! "
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Bridget Reynolds

December 24, 2025

5  out of  5
rating by Bridget Reynolds
"Very friendly"
We responded:
"Thanks so much Bridget! We appreciate you! 😊"
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Austin Coney

December 22, 2025

5  out of  5
rating by Austin Coney
"Lori did an excellent job of guiding me through the process of obtaining auto and homeowner’s coverage. Thank you!"
We responded:
"I’m so happy to hear about your experience with Lori. She really is amazing! Thank you for your business. We sincerely appreciate you! "
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Michael Schwartz

December 22, 2025

5  out of  5
rating by Michael Schwartz
"I had a fantastic experience when getting home insurance through State Farm. I was closing on a very tight timeline and with some very strange conditions that kept popping up every few days relating to the requirements for the home insurance. Paul Nelson was extremely responsive and did everything possible to make sure that I had the coverage that I needed without paying too much. Considering the frequent changes to the insurance requirements, his professionalism and communicative approach to the situation was greatly appreciated. He understood that it was my first time going through this process and took the time to explain exactly what coverage I was receiving and how it would impact my rates, why I might want to consider some options, things like that. I genuinely think I would struggle to find a better representative in the Seattle area."
We responded:
"Michael this is such an amazing review and I’m so very thankful to hear about your experience with Paul. He’s a great asset to this office. We really do care about you and very grateful you chose us for your insurance!"
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Jacob Fankhauser

December 17, 2025

5  out of  5
rating by Jacob Fankhauser
"Chanelle answered all my questions and got me a better policy at a lower rate! Highly recommend going to Chanelle or anyone at this State Farm location."
We responded:
"Jacob thank you so much for your kind review! Chanelle is amazing and we are so happy to have her. Thank you for your business. We are here for all your insurance needs! "