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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shaynea Evans

October 4, 2024

5  out of  5
rating by Shaynea Evans
"Brianna is a delight to work with, always prompt, efficient and kind. I would recommend her and Nicole's office to anyone needing a top notch team."
We responded:
"Thank you Shay for your kind review!! 😊"
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Kathleen Tetzlaff

October 3, 2024

5  out of  5
rating by Kathleen Tetzlaff
"Very responsive office and competitive pricing"
We responded:
"Thank you so much for your kind review Kathleen! We sincerely appreciate your business!"
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Link Dunigan

October 3, 2024

5  out of  5
rating by Link Dunigan
"Outstanding service with special attention to save you money details. Highly recommend!"
We responded:
"Thank you Link for the kind review! We sincerely appreciate you and your business!"
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Erin O'Halloran

October 2, 2024

5  out of  5
rating by Erin O'Halloran
"Audrey made switching renters insurance quick and easy! She was very professional and answered all my coverage questions."
We responded:
"Erin, so glad Audrey was able to help! She’s been an amazing addition to our team. We are looking forward to a long lasting relationship with you and hope to take care of all your insurance needs!"
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Heidi E

October 2, 2024

5  out of  5
rating by Heidi E
"Lori has been amazing and has taken care of all our insurance needs from home to auto to boat!"
We responded:
"We are so lucky to have Lori and so incredibly happy to have your business Heidi! Thank you! "
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Tanner Sweeney

October 2, 2024

5  out of  5
rating by Tanner Sweeney
"Brianna does a really good job at answering the questions that I needed, I'm glad she's a part of a good team."
We responded:
"Thanks so much Tanner. We are happy to have Brianna and of course happy to have your business! Looking forward to a long term relationship with you and taking care of all you future insurance needs! "
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Jason S

September 27, 2024

3  out of  5
rating by Jason S
"The service is really good. But a few months ago I got my new car and was on a very tight budget. At the time when I gave the information on the new car they told me it should be around the 140 a month range but didn't explain the additional charge at fist and my next 3 bills were over 200 a month and I called after the 1st high bill and they explained it was to cover the cost of the higher priced car but said after it should go down then next month explained its a 3 part charge it was very confusing and difficult to get a new car on a tight budget"
We responded:
"Thank you for allowing me to resolve your issues! I really value you and your business! Hi Jason, regarding your recent frustrations, I’m so sorry! I would be frustrated too. I’m looking forward to connecting today so we can troubleshoot and/or look for other ways to save you money. Like I mentioned on our July 3rd email conversation, the Drive Safe & Save program is absolutely optional, I’m glad you gave it a try but it’s not for everyone. I look forward to talking to you today. Call us back when you are free! Thank you again! Thank you so much for the 5 star review Jason! I’m so excited to be taking care of your Auto and Renters insurance and look forward to taking care of all of your future insurance needs!"
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Frank Tonkin

September 20, 2024

5  out of  5
rating by Frank Tonkin
"Nicole Lamphier and Audrey Posner did an outstanding job securing our home, auto and umbrella policies after we were dropped by another carrier after a fender bender and traffic infraction by our son. They worked quickly, did all the legwork, provided us with various coverage and pricing options, and made the process easy. I highly recommend Nicole and Audrey."
We responded:
"Thank you so much for the kind words! We are so incredibly happy to have your business. Thank you for the opportunity and we look forward to a long lasting relationship with you and your amazing family! "
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Jillian Smersh

September 18, 2024

5  out of  5
rating by Jillian Smersh
"Had an absolute please working with Audrey to secure my insurance. Made everything so easy, 10/10 recommend seeing her for your insurance needs."
We responded:
"Jillian thank you so much for your kind words! So glad you had a good experience, we are incredibly lucky to have Audrey! Thank you for your business we sincerely appreciate it!"
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Shawn H.

August 13, 2024

5  out of  5
rating by Shawn H.
"My husband and I were very pleased with the assistance of our local state farm agent, Brianna Doyle of Nicole Lamphier - State Farm Insurance. She was very helpful to us when a tree fell on one of our cars while we were out of town. She was quick and thorough with providing the information we needed. She has also helpful to our kids when they needed renter's insurance."
We responded:
"This is an incredibly kind review and we are so thankful for you and your business! We are lucky to have Brianna and so glad you recognize her hard work and dedication! Thank you so much!"
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Karim Paul Sarraf

August 7, 2024

5  out of  5
rating by Karim Paul Sarraf
"Nicole is dedicated, helpful and the best agent I’ve worked with. She was able to provide auto quotes quickly, at a reasonable price, and was very helpful throughout the process. Highly recommended!"
We responded:
"Karim, this means so much to me! I was happy to help you set up your auto and renters and look forward to taking care of you from here on out! Thank you for choosing State Farm and our agency! "
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Bryson Michael

July 29, 2024

5  out of  5
rating by Bryson Michael
"So quick and easy to work with. It's been a great experience with Brianna."
We responded:
"Bryson thank you so much for taking the time to leave this review! We are so glad to have you business and thankful for your good experience with Brianna. We are lucky to have her! "
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Cherine G

July 29, 2024

5  out of  5
rating by Cherine G
"Nicole is patient, transparent and very professional. She kindly answered all my many questions and gave a great quote! I highly recommend! You won’t be disappointed and you will have the ability to actually establish a long standing relationship with the same team. I’m sure you’d agree that having the ability to communicate with a consistent team vs a random person each time you call an 800 number, feels much more secure! You truly are in good hands here! May this business continue to be abundantly blessed!"
We responded:
"Cherine thank you so much for your review. It was such a pleasure talking with you and setting up your auto and renters insurance. I’m so thankful to have you as a new customer and look forward to a long lasting relationship! "
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Charlotte Tarlitz

July 26, 2024

5  out of  5
rating by Charlotte Tarlitz
"Lori Rainwater at State Farm made what could have been a frustrating transition away from Progressive auto insurance, into a seamless and pleasant experience. She was so knowledgeable, friendly, patient and nice in a genuine-and-not-artificial way. I greatly appreciated her outlining the differences from my old policy and proactively finding ways to get me the best rates possible. Lori I hope you see this, I appreciate you and valued the customer care I received today!"
We responded:
"Charlotte, thank you so much for your review! I shared it with Lori and we both thoroughly appreciate your kind words! Thank you for your business and we look forward to taking care of you for years to come! "
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Randy Riley

July 26, 2024

5  out of  5
rating by Randy Riley
"Brianna was such a pleasure to work with. Thanks Nichole for having a great team."
We responded:
"Thank you for your kind review Randy! We are really lucky to have Brianna! 😊"
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TingYi Chiang

July 24, 2024

5  out of  5
rating by TingYi Chiang
"I finally met someone reliable and honest. Agent Brianna resolved my case, which had been pending for two weeks, in just a few days. She called and set up everything I needed and even informed me of things I might need. Fast and professional, I really appreciate it!"
We responded:
"Thank you so much for the amazing review! We are lucky to have Brianna! Happy to have your business! "
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Hermes Bonilla

July 23, 2024

5  out of  5
rating by Hermes Bonilla
"Nicole was absolutely amazing. She was kind, quick, and made sure to let me know all the options I had. I definitely recommend her and the rest of this state farm office!"
We responded:
"Hermes, thank you SO MUCH! This review means a lot and we are so happy to help you with your auto and renters insurance! We look forward to many years of serving all your insurance needs! "
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Eddie Um

July 11, 2024

5  out of  5
rating by Eddie Um
"Nicole was fantastic to work with and helped me save on my insurance costs. She was super responsive and detail oriented. I always received a reply back to my questions, and she helped me understand what was included in my coverage. I was so impressed that I got my father to switch insurance providers as well. There's a reason she has been with State Farm for a long time - she knows her stuff and can look out for your best interests. Thank you Nicole for all of your support and everything you do!"
We responded:
"Wow! What an extremely kind review! I sincerely appreciate all your kind words and I’m so thankful to have the opportunity to take care of you and your father! I truly love what I do and I’m here for all your insurance needs today and for many years to come! "
Profile photo of jayant bhopatkar

jayant bhopatkar

July 10, 2024

5  out of  5
rating by jayant bhopatkar
"I have had the pleasure of working with Nicole on my Home and Auto insurance needs. She has been extremely helpful, meticulous, savvy, and has demonstrated that she always has the clients’ interest in mind. She has been very prompt, patient and supportive of all my queries just as well. I have nothing but good things to say about her, and would highly recommend her to help anyone else who can benefit."
We responded:
"Jayant, it's been such pleasure working with you and I sincerely appreciate your VERY KIND review. Thank you as always for your business and loyalty to my office and State Farm!"
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Andrea Short

July 8, 2024

5  out of  5
rating by Andrea Short
"Super helpful, easy to communicate with. Made sure I fully understand every part of my coverage before I selected what I was working with."
We responded:
"Thank you so much for taking the time to leave a review Andrea! We truly appreciate it and thank you for your business!"
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Keian Noori

May 30, 2024

5  out of  5
rating by Keian Noori
"Nicole reached out to me right away after I opened my account. She also helped me to quickly make some unexpected amendments to my policy. Recommended!"
We responded:
"Keian, thank you so much for your kind words! We always try our best to provide prompt friendly service! This review and your business means a lot. Thank you!"
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Robert Lee

May 23, 2024

4  out of  5
rating by Robert Lee
"Edited: Nicole and team have worked hard to resolve the situation. Thank you! I am deeply dissatisfied with State Farm Insurance in Washington state. This is a complaint mostly at State Farm corporate for taking 4 months to fix their mistake. They canceled my policy due to their own mistake (some miscommunication between agent and back office?) and State Farm back office took an excruciating two months to reinstate it, with a $100 increase in monthly premiums. It is still not fully resolved. Despite promises of prompt resolution, communication was consistently poor, although recently improved, with deadlines repeatedly missed and unfulfilled assurances from their team. I have been overcharged and left in the dark about the status of my policy and coverage. This experience has been incredibly frustrating and has severely damaged my trust in State Farm's reliability and customer service. I expected better from State Farm and my agent’s office. I am seriously considering moving my business elsewhere."
We responded:
"Robert, as discussed yesterday, State Farm corporate is working to rectify the situation. I’m sorry for the experience you’ve had. My team and I strive to give the best service in the industry and we are sad to have let you down. We do sincerely appreciate your business! "
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Dante MacLennan

May 7, 2024

5  out of  5
rating by Dante MacLennan
"Convenient, patient, and very very helpful. Has made handling my insurance needs easy and painless."
We responded:
"Dante thank you SO MUCH! We sincerely appreciate your kind words! Thank you for your business over the many years! It’s always our goal to make things easy and as painless as possible 😊"
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Tiana Symmonds

May 3, 2024

5  out of  5
rating by Tiana Symmonds
"Nicole has been such a joy to work with! As someone who loves a quick response, I’ve so appreciated never having to wait around for answers! Her and her team are lightning quick and so nice. Definitely recommend working with her :)"
We responded:
"Tianna, thank you so much for your kind words! It’s been such a pleasure working with you guys as well. I look forward to a long term relationship where we are servicing all of your insurance needs! 😊"
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DJ Burnham

March 30, 2024

5  out of  5
rating by DJ Burnham
"Nicole is the best agent I have ever had. Prompt, gives advice on saving money, nice as can be."
We responded:
"Thank you so much for the review. It’s truly been an honor to take care of you and all of your insurance needs! I sincerely appreciate you!! "