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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rebecca Goodwin

May 22, 2026

5  out of  5
rating by Rebecca Goodwin
"My insurance for one vehicle was almost $150.00 a month. Checked with my broker a year before and nothing was better. Answered something on the internet for quotes…big mistake…or was it?? Phone calls, texts and e-mails of endless garbage came in sending me down rabbit holes of more questions… One stood out, an e-mail from Redmond. With a dollar amount quote, phone number and a name. I called and these wonderful ladies were there to answer all my questions. They had answers to my questions and took care of me. Saved me so much money and on top of car insurance they set me up with renter insurance and a new family that was just a phone call away. Thank you so much for your kindness and taking care of me!! I hope these words express what you all mean to me. Love ya!!"
We responded:
"I’m SO HAPPY to read this review! You are so kind and we are so thankful. We really truly care about our customers, you are not just a number but someone who is genuinely appreciated and cared for. Thank you for your business! Nicole & team #nicoleknowsinsurance "
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Caleb Rhoades

May 22, 2026

5  out of  5
rating by Caleb Rhoades
"Great experience! Anna was amazing!!"
We responded:
"Thanks so much!! We are so happy we have Anna and truly happy to have your business 😊 Nicole Lamphier, agent "
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Wendy Bennett

May 21, 2026

5  out of  5
rating by Wendy Bennett
"This office and the agents/staff are fantastic. They are attentive and efficient; taking care of everything right away. We have been welcomed and informed well throughout the process of changing insurance carriers. Thank you for being such a pleasure to work with for our insurance needs."
We responded:
"I’m so happy hear about your experience with our office! Your review means so much. We sincerely appreciate you! Looking forward to a long lasting relationship! Nicole Lamphier, Agent & team "
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Deb Ro

May 21, 2026

5  out of  5
rating by Deb Ro
"I love how awesome Nicole and her team are! They recently helped me change my vehicle coverage and add on another vehicle within minutes. They even send me sweet birthday and holiday cards 😀 it's wonderful to call in and speak with a helpful human right away without being transferred around and placed on hold. Great service, great price, great team!"
We responded:
"Thanks so much for your super kind review. We strive to give above and beyond customer service so I’m really glad you felt that personal touch. We really truly appreciate your business! "
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Eric

May 15, 2026

5  out of  5
rating by Eric
"Highly recommend! Chanelle has been incredibly helpful and efficient throughout the entire process, from providing the quote to submitting the application. Great communication and smooth experience overall."
We responded:
"I’m so happy Chanelle was able to help you! We are so incredibly thankful for your business and look forward to a long lasting, trust filled relationship with you! Nicole Lamphier, agent & team Www.Nicoleknowsinsurance.com"
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Ultra Seattle

May 1, 2026

5  out of  5
rating by Ultra Seattle
"Outstanding team that will take care of you and recommend ways to save money on insurance vs try to upsell on unnecessary insurance coverage. Most recently, one of Nicole's team, Paul Nelson, observed ways to save money for exact same coverage on our home. He updated the policy with his recommendations which saved us $862/year on our home insurance. Also, State Farm came through for us in every respect when we were hit by an inattentive driver and all is well. Could not be happier with Nicole and Team!"
We responded:
"We love conducting annual insurance reviews with our customers and are thrilled when we can find savings. Thank you for your business and your kind review. We sincerely appreciate you 😊"
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D Ko

May 1, 2026

5  out of  5
rating by D Ko
"Nicole has been my State Farm agent for a few years. She has been very responsive whenever I need help with my policies. Recently we had a review of the policies I have, and she was very patient in explaining them to me, and pointing out all the benefits that I may not know that comes with the policies. She never tried to sell me anything that I do not need. It has been a very pleasant experience working with Nicole and her staff."
We responded:
"Thank you for your review. I appreciate you giving me the opportunity to fully review your accounts to make sure you feel comfortable with what you have. I sincerely appreciate your business! 😊 Nicole Lamphier Agency & team "
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or basan

April 27, 2026

5  out of  5
rating by or basan
"Best office with best service and rates. Highly recommend."
We responded:
"Thank you Or for this super kind review! We sincerely appreciate you! 😊 Nicole Lamphier & team "
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Lizbeth Zermeno

April 22, 2026

5  out of  5
rating by Lizbeth Zermeno
"I submitted my information online to get a quote. And Lori answered back within 3 days. She helped me get my car insured with great pricing! She answered all my questions! She was great!"
We responded:
"Lizbeth, we are so happy to have your business. Thank you for your kind review! Looking forward to taking care of all your insurance needs now and in the future! Nicole Lamphier, agent "
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Sarah Funk

April 20, 2026

5  out of  5
rating by Sarah Funk
"Excellent customer service. Very knowledgable staff. I feel well taken care of."
We responded:
"Thank you Sarah! We are honored to take care of your family’s insurance. We sincerely appreciate you and your kind review! "
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kevin renfro

April 17, 2026

5  out of  5
rating by kevin renfro
"great team, excellent service and coverage. thanks for making a difference!"
We responded:
"Kevin we really appreciate your review but even more we appreciate your business and trust in our office. Thank you! Nicole Lamphier Agency "
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Mary Levering

April 17, 2026

5  out of  5
rating by Mary Levering
"I appreciate the annual review & suggestions on how I can save while having the best coverage. Chanelle Lopez was very thorough & really listened to my concerns."
We responded:
"Mary thank you for your kind review and mentioning Chanelle. She’s great and I’m really glad you found value in reviewing your insurance with her, we are always here to help! Thank you for your business! 😊 Nicole Lamphier & team "
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Robin Fujii

April 17, 2026

5  out of  5
rating by Robin Fujii
"Always responsive to emails and communications as well as being upfront with rates. A large insurance provider that leaves the customer feeling someone is listening and here to provide service! Thank you for service!"
We responded:
"Thank you so much Robin! Your review means so much as well as your business. Thank you for allowing us to take care of your insurance needs! "
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Timothy Rhoades

April 15, 2026

5  out of  5
rating by Timothy Rhoades
"Chenelle, was very professional, asking pertinent questions regarding our policies. She was easy to talk to, and very responsive to own questions. High recommend her!"
We responded:
"Thank you! I sincerely appreciate your kind words about Chanelle. We are lucky to have her. We sincerely appreciate your business! Nicole Lamphier Agency www.nicoleknowsinsurance.com"
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Ronald Wisely

April 9, 2026

5  out of  5
rating by Ronald Wisely
"If you live in Oregon this is the best place to get your insurance. I’m on social security and I called everybody and looked online this is the most helpful and best price. I will never get beat up again by insurance"
We responded:
"So glad to have your business Ronald. We sincerely appreciate your kind review! Nicole Lamphier and team 😊 Nicoleknowsinsurance.com"
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Melanie Bowen

April 9, 2026

5  out of  5
rating by Melanie Bowen
"Nicole's office was effortless to work with. They really have mine and my family's best I terest in mind. My son got hit by a drunk driver without insurace that totalled my car and the claims process was smooth and easy to utilize! I am very fortunate to switching over to State Farm and Nichole's office."
We responded:
"Melanie we are SO GLAD to have you and so happy you were referred our office. We look forward to a long lasting relationship with you and your amazing family! 😊 Nicole Lamphier Agency Nicoleknowsinsurance.com "
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Alexis Lopez

March 28, 2026

1  out of  5
rating by Alexis Lopez
"If I could put less the one start I would. We went there to update some information about our household but the office was lock the lady who open the door waa rude 😒 and told us the we need to call our agent or do it online we explain the website has some issues she is like well you can call and close the door. We did the drive to Shorline to do all the paperwork the lady over there was surprised and say sorry for the bad interaction we got on the office. The lady who open was rude and also was hold the door close to her to not let us go inside. Like seriously what kind of service is that. And of course it is as is a walking distance from my home. Is why we went there as is a really close to us but very bad customer service. Both of them were wearing face mask."
We responded:
"Hi Alexis, can you call me 425-882-3155 this is definitely not my office. We were there today and our door always remains unlocked during business hours. Please call me! Or email Nicole@nicoleknowsinsurance.com"
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Amber Morgan

March 27, 2026

5  out of  5
rating by Amber Morgan
"I just want to thank Chanel for not only being the most polite honest and honestly the quickest representative I have dealt with in a long time and got me the best policy that is exactly what I was asking for and at the best rate that fits my budget but she was friendly kind and patient and it wasn't like talking to a robot or somebody that's waiting for a paycheck it was actually like talking to a friend or a confidant so shout out to Chanel and State farm insurance"
We responded:
"Amber thanks so much for your kind review! Our customers love Chanelle! Our office takes pride in giving above and beyond service to our customers! We appreciate you so much! Thank you for your business! Nicole Lamphier, agent "
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Steve Souchek

March 14, 2026

5  out of  5
rating by Steve Souchek
"Nicole and her team are so knowledgeable and by far the best in the business. I’ve never felt such personal service until joining her State Farm Agency. I also worked with Paul initially and he was so helpful getting everything switched over. He was thorough and got my auto insurance, home insurance, and even life insurance! Who knew I needed that already being young and healthy. Needless to say they truly care about your specific situation and will find the best solution for your needs. I highly recommend this agency! Thank you for everything you do!"
We responded:
"Thank you for this incredible review and thank you for mentioning the life insurance as a cancer survivor I really know now the importance of getting locked in while you are still young & healthy. We appreciate you! Nicole Lamphier Agency nicoleknowsinsurance.com"
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Kaitlyn Killy

March 14, 2026

5  out of  5
rating by Kaitlyn Killy
"Nicole and her team are nothing but professional and kind. I truly enjoy working with this office!!"
We responded:
"Thank you for your kind words! We’ve really enjoyed working with you as well and look forward to a long lasting relationship! ❤️ Nicole Lamphier Agency Nicoleknowsinsurance.com "
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John Wagenseil

March 13, 2026

5  out of  5
rating by John Wagenseil
"Worked after hours to get things done. Cordial and quick!!4"
We responded:
"John thanks so much for your kind review! We pride ourselves on our “above and beyond” service and quick response time! Thank you for noticing 😊and thank you for your business! Sincerely Nicole Lamphier your State Farm agent "
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John Golt

March 11, 2026

5  out of  5
rating by John Golt
"Selling a house and buying another one on contingency is an extremely tough process. Getting homeowners insurance for the new home is a critical part of the process. Without homeowners insurance, you won't get a loan, and you'll lose your dream house. My wife spent three days shopping for homeowners insurance and received no reasonable offers, only comments like "your new house is not insurable." We were extremely frustrated. Then, I went on the same journey after my wife finished hers. I filled out forms from every insurance company I could find online and received countless quotes, but none were affordable or even worth considering. Then a mysterious thing happened: I received a very reasonable, straightforward offer from Paul Nelson at the State Farm Insurance Nicole Lamphier’s office in Redmond. My wife and I decided to meet with him in person because we were still unsure if it was real. We were not disappointed; we met a warm, genuine man who honestly wanted to help us and get us the best policy we could afford. The only reason we bought our new house is because God made Paul Nelson our insurance agent. Thank you, Paul. Thank you, our friend."
We responded:
"John, this is an incredibly kind review. Thank you so much! We sincerely appreciate your business and are here to help with all your insurance needs! Nicole Lamphier & team Nicoleknowsinsurance.com"
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Gopinath Nikhil Kumar Thelukuntla

March 6, 2026

5  out of  5
rating by Gopinath Nikhil Kumar Thelukuntla
"Paul is absolutely fantastic to work with. He is always available when I need help with my insurance, and he makes sure I get the best possible coverage for the very best price. I couldn't ask for a better agent!"
We responded:
"Gopinath thanks so much for your incredibly kind review! We are so happy Paul is a part of our team! We sincerely appreciate your business! Anything you need don’t hesitate to call 😊 Nicole Lamphier & team "
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Kathleen Tetzlaff

March 3, 2026

5  out of  5
rating by Kathleen Tetzlaff
"Very responsive office and competitive pricing"
We responded:
"Thank you so much for your kind review Kathleen! We sincerely appreciate your business! Nicole Lamphier & team 😊"
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william he

February 27, 2026

5  out of  5
rating by william he
"Great service"
We responded:
"Thank you William we really appreciate the 5 stars and your kind comment about our service. It’s really what sets us apart! Thank you for your business! Nicole Lamphier Agency"